The work that shouldn't be manual anymore

Questions we get about this work

Which of the three do we need?

It depends on where the problem sits. If the information the business runs on lives in spreadsheets, that is Foundation. If you have systems that each work fine but do not talk to each other, that is Integration. If you have outgrown the software itself and your team works around it daily, that is Custom Systems. Plenty of businesses turn out to need two of the three, in a particular order.

What if we are not sure which one it is?

That is the normal starting point, and it is why the first step is looking instead of quoting. Describing the symptom is enough: the same figure typed into two places, a report someone rebuilds every month, a system everyone has learned to work around. We tell you which of the three it is, and whether it is one project or two.

Can we start with one piece and add the rest later?

Yes, and it is usually the better order. Integration built on top of spreadsheets tends to move the problem rather than solve it, so where the data foundation is the real issue we say so and do that first. Staging the work also means you see something running before you commit to the next piece.

Will you tell us if we do not need this?

Yes. The assessment says what we would take on and what you should leave alone, and sometimes the honest answer is that a process needs changing and no system needs building at all. We would sooner lose a project than build something that does not earn its cost.

How does a project start?

The same way whichever of the three it turns out to be: we look, we recommend, then we build and run it. Looking means following the work through your team as it happens now, not reading a requirements document. The recommendation and the cost are in writing before anything is built.

If we need more than one, is it quoted as one project?

Each piece is scoped and quoted on its own, so you can stop after the first if it turns out to be enough. Where two pieces are clearly one job we say so and quote them together, because splitting them would cost you more in coordination than it saves.