Complete IT support for growing businesses
Monitoring, security, backup, support, and the platforms your business runs on, managed end to end by the people who know your setup.
You work with someone who knows your setup, not a queue reading from a script.
Microsoft, Google, or the mix you already run. We work with the stack you have rather than selling you a migration.
Run your IT entirely, or work alongside the internal person you already trust.
On site across the Chicago area when something needs hands on it, and remote support everywhere else.
Most businesses don't have an IT department. They have whoever is most technical.
It works until it doesn't. Patching slips, backups go unverified, accounts stay active after people leave, and the one person who understands the setup becomes a single point of failure the business can't afford. Managed IT replaces that arrangement with something deliberate: defined coverage, current systems, and a documented environment that doesn't live in one person's head.
Support is included, not metered
Help desk and support aren't a separate line item you think twice about using. They're part of every managed agreement, because an environment only stays healthy if people actually report the small things instead of working around them for six months.
- Remote support for covered users, with no per-ticket charge
- Onboarding and offboarding handled start to finish, including accounts, devices and access
- No scripted first line: you reach someone who can fix it
- Vendor calls handled on your behalf, so your team is not on hold
Nothing waits for you to notice it
Most business-disrupting IT failures announce themselves well in advance. A drive starts reporting errors, a backup quietly stops completing, a patch cycle falls behind. Continuous monitoring exists so those get handled while they're still maintenance rather than emergencies.
- Continuous monitoring and proactive alerting on every managed endpoint
- Patching kept current for operating systems and third-party software
- Managed endpoint detection and response on every device
- Backups verified by actually restoring from them, not by reading a success report
Your environment, documented and kept current
A current record of your systems, your accounts and the decisions behind them. When somebody leaves, the knowledge does not go with them.
Two ways to work with us
Not every business needs its IT department replaced. Some need one built. Others already have someone good, and need to stop asking that person to be an entire department on their own. Co-Managed work can start narrow, covering only monitoring, security, or after-hours escalation.
- Fully Managed: we are your IT department, from the help desk through strategy and budgeting
- Co-Managed: your internal person keeps the relationships and institutional knowledge, and we bring the tooling, the security depth and the coverage they can't provide alone
What managed IT covers
Agreements are scoped to your environment, so not every business needs every line below. This is the full surface we take responsibility for.
Service Desk & Support
- ·Remote support for covered users, with no per-ticket charge
- ·Ticket intake by email, phone and portal
- ·User onboarding and offboarding
- ·Password, account lockout and MFA issues
- ·Desktop, laptop and mobile device support
- ·Printer, scanner and peripheral support
- ·Line-of-business application support
Monitoring & Maintenance
- ·Continuous monitoring on every managed endpoint
- ·Operating system patch management
- ·Third-party application patching
- ·Proactive alerting on disk, memory and failed services
- ·Asset inventory and hardware lifecycle tracking
- ·Server maintenance for on-premises environments
Endpoint Security
- ·Managed endpoint detection and response
- ·Ransomware detection and containment
- ·Disk encryption verification
- ·Security baseline applied to every new device
- ·Phishing simulation and security awareness training
- ·Vulnerability assessment and remediation on managed devices
Backup & Disaster Recovery
- ·Endpoint and server backup
- ·Cloud workspace backup, because a retention policy is not a backup
- ·Periodic restore testing, not just backup reporting
- ·Documented recovery plan with agreed recovery objectives
Cloud & Business Platforms
- ·Microsoft 365 and Entra ID administration
- ·Google Workspace administration
- ·Identity, single sign-on and conditional access
- ·File and collaboration platforms including SharePoint, OneDrive, Google Drive, Dropbox and Box
- ·Communication platforms including Teams, Slack and Zoom
- ·Cloud infrastructure administration on Azure, AWS and Google Cloud
- ·Line-of-business SaaS administration
- ·Email security and deliverability, including SPF, DKIM and DMARC
- ·Tenant and platform migrations
Network & Infrastructure
- ·Firewall and router configuration and management
- ·Wireless design, deployment and support
- ·VPN and secure remote access
- ·Switching and VLAN configuration
- ·ISP and telecom liaison
- ·Third-party vendor management on your behalf
Strategy & Reporting
- ·Quarterly business review
- ·Technology roadmap and budget planning
- ·Monthly service reporting
- ·Maintained documentation of your environment
Procurement & Lifecycle
- ·Hardware and software sourcing
- ·Standardized device builds
- ·Warranty and license renewal tracking
What happens when something breaks is written down
Every agreement defines standard coverage hours and response targets by severity, so there's no ambiguity about what gets attention immediately and what waits until morning.
Some operations need something different: extended hours, tighter targets on the systems that can't go down, or scheduled work outside business hours. Coverage is written to match rather than forced into a package.
The specifics are set in your agreement rather than advertised here, because they should reflect how your business runs.
Questions we get about managed IT
- What is the difference between fully managed and co-managed IT?
- Fully managed means we are your IT department, from the help desk through strategy and budgeting. Co-managed means your internal person keeps the relationships and the institutional knowledge, and we bring the tooling and the coverage they cannot provide alone. Co-managed work can start narrow, covering only monitoring, security or after-hours escalation.
- Is help desk support billed separately?
- No. Help desk and support are part of every managed agreement, not a line item you think twice about using. An environment only stays healthy if people report the small things instead of working around them for six months, and that does not happen when every call feels like it costs something.
- Do we have to change the systems we already run?
- No. We work with the stack you have rather than selling you a migration, whether that is Microsoft, Google or the mix most businesses end up with. If something genuinely should be replaced we will say so, but that is a recommendation with a reason behind it, not a condition of working together.
- Do you come on site, or is it all remote?
- Both. We work on site across the Chicago area when something needs hands on it, and support everything else remotely. Most managed IT work is remote by nature, so businesses elsewhere in the United States are supported the same way.
- What happens when something breaks outside normal hours?
- Coverage is negotiated in your agreement, not advertised here, because it should reflect how your business runs. A business that ships at five in the morning does not need the same arrangement as one that closes at six in the evening. For co-managed work, after-hours escalation is often the first thing we take on, because it is the hardest part for one internal person to carry.
- How do you know our backups work?
- Because we restore from them. A backup job reporting success is a log entry, not evidence, and the failure a business discovers on its worst day has usually been reporting success for months. Restoring to verify is part of the managed agreement, not something you have to ask for.
- What does managed IT cost?
- It is quoted after we look at your environment rather than published as a rate, because the number depends on how many people, how many sites, and what condition things are in. The assessment comes first, so what you get is a scope and a cost in writing that describe your setup, not a generic package.
- What happens if we want to leave?
- You keep the documentation: a current record of your systems, your accounts and the decisions behind them. Your accounts, licenses and subscriptions are held in your name, with us added as administrators. That record exists so the knowledge does not leave when a person does, and the same applies if the person leaving is us. Staying should be a choice, not the path of least resistance.
Start with an assessment, not a proposal
We look at what you're running, what's exposed, and what's costing you time, then tell you what we'd take on and what you should leave alone. Scoped to your environment, priced after we understand it.